Jan van Vonno is a Senior Research Analyst based in Amsterdam covering the Western European markets for IDC's Software team. He specializes in IDC research covering social business, collaboration, and customer experience markets by leveraging intelligence from various regions, industries, and disciplines. He leads IDC's Digital Transformation Practice and contributes to a growing discipline in Artificial Intelligence. Van Vonno has a history in unified communications research with a focus on developing growth projections for the European UCaaS market. He has been quoted by media including the BBC, Forbes, and cio.nl.
Before joining IDC in 2012, Van Vonno worked for Liberty Global and successfully supported the delivery of modernized IT service management (ITSM) processes and tools across 11 European offices. He graduated from the University of Amsterdam and has an MSc in business studies, specialized in marketing and valuation.